Privacy policy
We are committed to protecting your privacy and will only use the information that we collect about you lawfully in accordance with the general data protection regulation (GDPR).
The type of information that is collected and stored includes:
- Your name
- Address
- Telephone number(s)
- Email address
- Your horse/pony/donkey’s details
- Your horse/pony/donkey’s location
Reasons we collect information about you:
- To enable us to complete the veterinary service or supply requested by yourself.
- To provide you with the best possible service that we can.
- To register you and your equines details on our practice management system.
- To record your equines health and treatment history.
- To communicate with you for administrative purposes.
- To send reminders in connection with your equines vaccination program.
- To advise you of any newsletters, offers,promotions, client evenings that we may have.
We will not email or text you with newsletters, offers or marketing unless you have given us your consent and we give you the option to unsubscribe from any electronic communication sent by us at any time in the future either by clicking at the bottom of the email or by going to the website and requesting to opt out.
Who else might use your information
In order to provide some veterinary care and the best possible service to you we may need to pass some of your details to third parties, we will only pass on information that is required to carry out their assigned task and will only do so if there is a requirement to do so to: fulfil your service, your consent is given, there is a legal requirement to do so or a violation of our terms and conditions. These may include companies such as external laboratories, referral centre, your horse’s insurance company, local & national authorities for notifiable diseases, debt collection agencies.
We do not sell, exchange or exploit your information. Any third party we do disclose information to will be compliant under the general data protection regulations and will hold their own privacy policies.
Security
To protect your personal information, we take reasonable steps and follow industry’s best practices to make sure information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We are compliant with Payment Card Industry Data Security Standard (PCI-DSS) for taking card payments. PCI-DSS compliance helps ensure the secure handling of credit & debit card information by The Barn Equine Surgery.
We are registered with Information Commissioners Office (ICO) registration number ZA337749
Changes & updates
We reserve the right to amend this privacy statement and our terms and conditions from time to time, so should be reviewed regularly to be kept informed and up to date. Changes and clarifications will take effect immediately upon their posting on the website and printing on the reverse of invoices.
We will never collect sensitive information about you without your explicit consent and will hold your personal information securely in line with our own policy.
If you would like to see any information we hold about you please write to us with your access request and we will provide you with this information within 28 days from receiving the request. If you believe that any information we are holding on you is incorrect or incomplete, please write to us via post or email to the main practice addresses or complete the enquiry form on our website, as soon as possible. We will promptly correct any information found to be incorrect.
Using our website
To access our website personal information does not need to be entered unless using one of our online forms.
Cookie Privacy Policy
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plug ins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Face book, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.